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Google sued by DOJ in antitrust case over search dominance

Department of Justice announces antitrust lawsuit: Google unlawfully maintaining monopoly

PUBLISHED TUE, OCT 20 2020  9:23 AM 
Lauren Feiner
@LAUREN_FEINER
KEY POINTS
Google now faces its first antitrust lawsuit by the federal government as the Department of Justice announced charges against the tech giant.
Eleven Republican state attorneys general have joined the DOJ as plaintiffs.
Google’s search and advertising businesses are key areas of interest for antitrust regulators.

The Justice Department filed its long-expected antitrust lawsuit against Google on Tuesday alleging the company has unlawfully maintained a monopoly in search by cutting off rivals from key distribution channels.

Eleven Republican state attorneys general have joined the DOJ as plaintiffs.

Google’s stock barely moved following news of the suit. Shares were up more than 2% during afternoon trading.

The DOJ and states are bringing the complaint under Section 2 of the Sherman Act, alleging Google has unlawfully maintained monopolies in markets for “general search services, search advertising, and general search text advertising.”

“Google is the gateway to the internet and a search advertising behemoth,” U.S. Deputy Attorney General Jeffrey Rosen said. “It has maintained its monopoly power through exclusionary practices that are harmful to competition.”

The states in the lawsuit are Arkansas, Florida, Georgia, Indiana, Kentucky, Louisiana, Mississippi, Missouri, Montana, South Carolina and Texas.

The lawsuit is the culmination of a more than year-long investigation into the company’s business practices. It’s the most significant antitrust lawsuit since the Justice Department sued Microsoft in the 1990s alongside a coalition of state enforcers. Google was previously the subject of a federal antitrust investigation by the Federal Trade Commission over its search product, but the agency closed that probe in 2013 without charges. A leaked document published by The Wall Street Journal later showed that staff had recommended bringing a case on several grounds.

Allegations against Google
The crux of the complaint is that Google has allegedly used its monopoly power to tie up distribution channels for online search and related markets. The Justice Department claims that Google has “foreclosed competition for internet search” through exclusionary agreements that deny rivals the opportunity to achieve the necessary scale to challenge its dominance.

The DOJ claims Google holds 88% of the U.S. search market, with 94% of mobile searches occurring on its services. The department claims Google’s conduct has harmed consumers by lowering the quality of search services and reducing choice.

It also claims Google owns more than 70% of the search ads market and has used its monopoly power to charge more for lower-quality services than would be possible in the face of competition.

According to the lawsuit, Google has used its monopoly power to keep competitors out of the search distribution channels they need to scale up. It claims Google has “locked up” distribution through exclusionary contracts with Apple and distributors of its Android mobile operating system. As a result, the lawsuit claims, Google has suppressed innovation in the search market.

The government said one example of such exclusionary contracts is the kind Google requires Android device manufacturers to sign. According to the lawsuit, Google requires phone manufacturers who use its operating system to agree to strict limits on their ability to sell Android devices that don’t comply with Google’s standards. It then gives the manufacturers access to its “vital proprietary apps” in exchange for their agreement to take several other Google apps and prevent users from being able to delete some of them.

The complaint says Google has used its revenue-sharing model for distributors to expand its dominance. One senior executive allegedly told enforcers that revenue sharing in Google’s app store “is a bitter pill for carriers, and a generous revenue share is the sugar that makes it go down smoother.”

Google’s revenue-sharing agreements extend to rival browsers and device manufacturers, including Apple, according to the suit. Google reports traffic acquisition costs in its quarterly financial filings that amount to billions of dollars. That figure represents the payments Google makes to companies like Apple to be the default search provider on their platforms. The suit says that as a practical matter, consumers largely do not shift away from default settings.

In the U.S., according to the suit, more than half of search queries are “covered by Google’s exclusionary agreements” — 60% overall and 80% on mobile devices. Almost half of search queries aren’t covered by those contracts take place on “access points” owned by Google, like its Chrome browser and Pixel phones, giving it effective control of about 80% of general search queries in the U.S., the DOJ said.

Google’s response
In a lengthy blog post following the announcement, Google Chief Legal Officer Kent Walker laid out the company’s rebuttal to the DOJ’s claims.

“Today’s lawsuit by the Department of Justice is deeply flawed,” Walked wrote in the post. “People use Google because they choose to, not because they’re forced to, or because they can’t find alternatives. This lawsuit would do nothing to help consumers. To the contrary, it would artificially prop up lower-quality search alternatives, raise phone prices, and make it harder for people to get the search services they want to use.”

The “bigger point” the lawsuit misses, according to Walker, is that consumers choose to use Google’s services because they want to, since switching defaults is easy to do. He also said consumers use plenty of specialized search engines like Expedia for travel and OpenTable for restaurant reservations and even platforms like Twitter to seek information outside of Google’s services.

Walker said Google pays for the digital equivalent of shelf space in a supermarket to get its services in front of consumers. But he added that Google’s competitors “are readily available too” and that its contracts are not unusual for the industry.

He said Apple chooses to feature Google search in its desktop browser because it’s “the best,” linking to a 2018 article where Apple CEO Tim Cook praised the service. Walker said Google’s arrangement is not exclusive and rivals also pay to appear in Apple’s Safari.

Walker also pointed out that Microsoft preloads its own services on its Windows devices, rather than Google’s. On Android devices, Walker said, promotional agreements allow Google to distribute its technology for free, lowering phone costs for consumers. He said carriers and device manufacturers still load competing apps and app stores on phones subject to their agreements.

State involvement
The DOJ lawsuit marks the first time a serious antitrust charge has been brought against Google on the federal level in its home country. Attorneys general from every state besides Alabama have also been probing Google’s practices. California’s attorney general has not confirmed its investigation, but Politico reported last month that the state had opened its own probe separate from the multistate effort led by Texas.

On a call with reporters Tuesday, DOJ officials said they continue to keep lines of communication open to states that had not initially joined the suit and said those enforcers expressed broad support for the issues in the suit.

Several state attorneys general who did not join the lawsuit released a joint statement after the case was filed, saying they would join forces with the agency if they decide later to file a case.

“Over the last year, both the US DOJ and state attorneys general have conducted separate but parallel investigations into Google’s anticompetitive market behavior,” attorneys general from Iowa, Nebraska, Colorado, Tennessee, New York, North Carolina, and Utah said in the statement. “We appreciate the strong bipartisan cooperation among the states and the good working relationship with the DOJ on these serious issues. This is a historic time for both federal and state antitrust authorities, as we work to protect competition and innovation in our technology markets. We plan to conclude parts of our investigation of Google in the coming weeks. If we decide to file a complaint, we would file a motion to consolidate our case with the DOJ’s. We would then litigate the consolidated case cooperatively, much as we did in the Microsoft case.”

On a media call, the DOJ’s Rosen said the suit marked “a milestone but not a stopping point” in the agency’s review of digital platforms that began in 2019. He said the department would continue to look into dominant internet platforms for potential misconduct.

Parallels to Microsoft
The scope of the case resembles the DOJ’s action against Microsoft more than two decades ago.

The Microsoft probe is mentioned early in the complaint. The plaintiffs wrote that in that case, the D.C. Circuit “recognized that anticompetitive agreements by a high-tech monopolist shutting off effective distribution channels for rivals, such as by requiring preset default status (as Google does) and making software undeletable (as Google also does), were exclusionary and unlawful under Section 2 of the Sherman Act.”

The complaint against Google focuses on its allegedly exclusionary practices to hamper rivals’ standing in its ecosystem. Back in the 1990s, the DOJ alleged that Microsoft had similarly excluded rivals through contracts with device manufacturers that restricted their ability to allow users to uninstall Microsoft’s own browser.

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Technology

Microsoft disables most of cybercriminals’ control over massive computer network

By Joseph Menn

SAN FRANCISCO (Reuters) – Microsoft Corp <MSFT.O> said on Tuesday it had disabled more than 90% of the machines used by a gang of Russian-speaking cyber criminals to control a massive network of computers with a potential to disrupt the U.S. election.

Aided by a series of U.S. court orders and relationships with technology providers in other countries, Microsoft said it its weeklong campaign against the gang running the Trickbot network was heading off a possible source of disruption to the Nov. 3 U.S. vote.

“We’ve taken down most of their infrastructure,” corporate Vice President Tom Burt said in an interview. “Their ability to go and infect targets has been significantly reduced.”

The criminals in charge of Trickbot have infected more than 1 million personal computers, including many inside local governments, according to cybersecurity professionals. They then make deals with other gangs to install ransomware and other malicious programs on the infected machines, security professionals say.

Although there is no evidence that the gang has worked with foreign governments, Burt said he wanted to disrupt Trickbot before the election in case Russian agencies attempted to use it to interfere with voting or cast doubt on the results by manipulating data.

Some security experts who had seen little impact from Microsoft’s initial efforts to combat Trickbot said this week that new control servers being brought online by the gang were getting cut off, making it harder for the group to install new programs on infected computers.

“Disruption operations against Trickbot are currently global in nature and have had success against Trickbot infrastructure,” said Intel 471 Chief Executive Mark Arena. “Regardless, there still is a small number of working controllers based in Brazil, Colombia, Indonesia and Kyrgyzstan that still are able to respond.”

The Trickbot gang is now asking other malware groups to install its software, Arena and others said, and it is expected to rebuild its infrastructure in other ways.

Burt said such efforts to adapt would at least distract the gang from bringing chaos to voting or other local government activity if it had been so inclined.

(Reporting by Joseph Menn in San Francisco; Editing by Tom Brown)

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Technology

The 10 Best Computer Speakers of 2020

Jamming out to music on your computer just got way better

The Rundown
“Offering the right mix of sound reproduction with an accurate, balanced frequency response.”
“The Z623 speakers from Logitech are some of the most popular desktop speakers around.”
“An excellent and wallet-friendly audio experience for gaming, movies and music.”
Runner-Up, Best Budget:
Logitech S150 USB Speakers at Amazon
“A basic set of speakers that will upgrade your listening experience without breaking the bank.”
“Taking your computer speakers to new heights in sound quality.”
“You could place them as a centerpiece in a modern home and they’d fit right in.”
“With built-in LED tech lets you customize the colors of the lights.”
Best Bluetooth:
Logitech Z337 at Amazon
“Includes a pair of speakers, a subwoofer, as well as an audio control pod for Bluetooth.”
Best For Gaming:
Razer Nommo Pro at Amazon
“The Nommo Pro system features a variety of connectivity options, including 3.5mm audio, Bluetooth 4.2, Optical Audio, and USB.”
“The Logitech Z625 is a powerful THX-certified speaker system that’s a successor to the popular Z623.”

Having a pair of the best computer speakers is essential for a top-notch desktop listening experience. Unless you’re relying solely on headphones to deliver your sound, you’re going to need a pair of speakers. There’s certainly no shortage of budget-friendly speakers out there, but these picks are some of the best.

When looking for a pair of speakers, you’ll obviously want the size and aesthetics to vibe with your current desktop setup, but there are some other things to consider as well. Think about the dB levels and frequency range, both of these metrics measure the loudness and fidelity of your listening experience. While its hardly necessary, having a speaker setup that comes with a subwoofer included can also have a compounding effect on your listening experience.

If you’re looking for a way to bench test your new speakers, check out our guide to the best tracks for evaluating audio equipment.

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Technology

8 Ways To Improve Your Neighborhood’s Security

By Derrek Cummings – Courtesy
Property safety is at the forefront of every homeowner’s mind, which is why it can be frightening to learn about break-ins and burglaries in your neighborhood. A higher crime rate can also affect the feeling of security you deserve in your home and can affect your property value. A high crime rate can even make you vulnerable to a premise liability claim in some cases if you don’t take action.

Unfortunately, Pennsylvania, like many parts of the country, has experienced several crime waves, especially during times of economic crisis. If your community has inadequate security and you’re concerned, there are eight key things you can do to keep you and your neighbors safe:

1. Establish a community watch.

One of the best ways to improve the neighborhood is to get the entire community involved. Set up a neighborhood watch by contacting your neighbors and asking them to join. Your community watch group can do several things:

Observe and report any suspicious behavior.
Work with police.
Put up signs to let would-be criminals know the community is being proactive.
Inform others in the community about criminal activity so all residents are prepared.
You can set up a community watch group by contacting your local police authority. Most police departments can offer advice about setting up these types of groups.

2. Improve lighting.

Poor lighting can hide all kinds of suspicious activity. If your street lights are inadequate, contact your homeowner’s association or local government for safer lighting. Encourage local businesses and residents to set up motion-activated outdoor lights as well.

3. Clean up.

Host a community clean-up event to get rid of graffiti, overgrown trees, and litter. Not only will it encourage community spirit, but it will also help you get rid of overgrown bushes and trees, which is important since they can hide criminal activity.

4. Take care of your home and neighborhood homes.

Your home will be less of a target if the doors and windows are in good working order and lock properly. You might even want to install security measures such as a security alarm or other deterrents. Contact your homeowners’ insurance provider first — you may be able to get an insurance discount by implementing certain safety measures. If there are neighbors who cannot afford to upgrade their homes, consider working with your community watch group to assist them.

5. Address empty buildings.

Empty buildings can often attract criminal activity, which can then spill out into surrounding areas. Contact the building owners or local government with your concerns.

6. Hire a security service.

A private security service can do what local police often can’t: they can patrol your neighborhood more frequently and respond quickly to any suspicious activity, enhancing your property safety. If your community can fundraise together, you may be able to secure a reliable security service.

7. Make sure your neighbors know the basics of staying safe.

If your neighbors work long hours, for example, make sure they use timers to switch the lights on and off, so it appears that someone is home. Make sure you and your neighbors don’t keep extra sets of keys under doormats or anywhere where a burglar can find them. You can also consider hosting a local community meeting to discuss smart safety measures, or hand out fliers to help your neighbors understand how to keep their homes safer.

8. Consider renting out parking space in your driveway.

Many communities have people who work away from home. This means most driveways and streets are empty of cars during the day and are relatively free of pedestrian traffic, which makes them more of a target for burglars. Renting out your driveway during the day will increase traffic in front of your home to scare off burglars and can make it appear that someone is home. As an added bonus, you may be able to charge money. Just make sure you have a legal agreement reviewed by an attorney to avoid any premise liability claims from the driver.

Like many people, you may be concerned about rising crime rates. Fortunately, there are many things you can do to keep yourself and your community safe. If you’re attacked or targeted, you may have a premises liability claim against the perpetrator and other liable parties. Your local attorney can help guide you through the legal process.

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Technology

Barnes & Noble Cyberattack Warning!

Barnes & Noble data breach exposes customers’ email addresses, transaction history

Coral Murphy USA TODAY Oct. 15, 2020

Barnes and Noble sent an email notifying customers of the data breach and clarified customers' financial information was not among the exposed information.

A cybersecurity attack on Barnes & Noble exposed customers personal information, including transaction history and email addresses.

The company sent an email notifying customers of the data breach, which they were aware of since Oct. 10. The bookstore chain clarified customers’ financial information, such as payment card information, was not among the exposed data, said the report. 

“While we do not know if any personal information was exposed as a result of the attack, we do retain in the impacted systems your billing and shipping addresses, your email address and your telephone number if you have supplied these,” reads the email from Barnes & Noble. 

This comes after Barnes & Noble experienced a Nook e-reader book access outage for days. “We are continuing to experience a systems failure that is interrupting NOOK content,” reads a service alert in the Barnes & Noble Support page

The bookstore chain alerted customers that they may receive unsolicited emails due to the cyberattack. 

“Barnes & Noble customers that may have been impacted should be on high alert,” said Darren Guccione, CEO and co-founder of password management provider Keeper Security. “In addition to keeping a close eye on emails, Barnes & Noble customers whose information may have been compromised in this attack should ramp up their personal cybersecurity protections.”

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Business Technology

Uber and Lyft faced tough questions from California judges as they seek to keep classifying drivers as contractors

Business Insider
Tyler Sonnemaker    October 13, 2020

A California appeals court heard arguments on Tuesday from Uber and Lyft as they appeal a recent ruling that would force the companies to reclassify drivers as employees.

A lower court determined in August that Uber and Lyft drivers are employees, not contractors, under the state’s gig work law, AB-5, but delayed enforcing the ruling while the companies appeal it.

Uber, Lyft, and other gig companies have fought AB-5 aggressively, pouring more than $180 million into a ballot measure aimed at California voters that would permanently exempt them from the law.

Dara Khosrowshahi logan green

Uber CEO Dara Khosrowshahi and Lyft CEO Logan Green Laura Buckman/Reuters; Carlo Allegri/Reuters

The companies argue reclassifying drivers as employees will reduce their flexibility, while proponents of AB-5 say Uber and Lyft’s business models rely on underpaying drivers and skirting labor laws.

A California appeals court heard oral arguments Tuesday from Uber, Lyft, and the state over whether a lower court reached the right conclusion in August when it ruled that the companies’ drivers are employees under the state’s gig work law, AB-5.

Judges from California’s first district Court of Appeal pressed lawyers for Uber and Lyft over drivers’ wages and autonomy, and questioned the companies’ arguments that AB-5 would require them to reduce drivers’ flexibility, according to The Washington Post and The New York Times reporter Kate Conger.

The judges also asked a lawyer for the state about potential harms to Uber and Lyft and drivers’ preferences around their employment status, according to reports.

The landmark case could fundamentally alter the contractor-based business model that Uber and Lyft have relied on, and the companies are aggressively fighting the law in court and via a ballot measure that California voters will decide on in November.

AB-5, which went into effect at the beginning of this year, allows companies to treat workers as independent contractors instead of employees only if workers meet three criteria: they’re “free from the control and direction” of the company; they perform work “outside the usual course” of the company’s business; and they’re “customarily engaged” in their own independent business.

California state and city attorneys general sued Uber and Lyft in May over their refusal to comply with the law, arguing that ride-hailing drivers don’t pass that test. San Francisco Superior Court Judge Ethan Schulman sided with the state in August, ruling that Uber and Lyft must reclassify drivers as employees, but the ruling was stayed by Schulman and again by the appellate court while the companies appeal.

In Tuesday’s oral arguments, Uber lawyer Theodore Boutrous Jr. argued the ruling would cause “irreparable harm” and that “Uber would have to turn into a different company” and cut jobs if the ruling is upheld, The Washington Post reported.

But according to Conger, Judge Brown questioned Uber on that claim, asking what part of AB-5 would require the company to reduce drivers’ flexibility.

Uber and Lyft have focused heavily on flexibility in their opposition to the law, citing drivers’ alleged preference to work as contractors, but critics of the business model say it allows the companies to cut costs by depriving drivers of protections like minimum wage, health insurance, and unemployment insurance that other California workers are entitled to.

Matthew Goldberg, a lawyer from the San Francisco city attorney’s office, responded to a question about drivers’ preferences by saying “employees should not have the right to work without those underlying benefits. … You are not permitted to work for less than the minimum wage, even if you want to.”

When pressed by the judges on potential harms to Uber and Lyft, Goldberg responded that every other company follows the law and so Uber and Lyft should have to as well, The New York Times’ Kate Conger tweeted. He also said Uber and Lyft were causing harm to drivers: “This is dollars and wages and money that is being stolen from drivers by virtue of the misclassification.”

Uber and Lyft have repeatedly claimed that the law doesn’t apply to them in the first place — an argument Lyft lawyer Rohit Singla brought up again Tuesday, while Boutrous cited changes Uber has made to its app that should exempt its drivers, according to The Washington Post.

But the judges appeared skeptical, Conger reported, pointing out that Uber still sets the base fare for drivers.

They also cast doubt on Lyft’s claim that underpayment of drivers’ wages isn’t irreparable harm, according to The Washington Post, with one asking: “Are you suggesting that the specter of thousands of individual claims for back wages is something that is insignificant and something that need not be considered in balancing the appropriateness of an injunction at this point?”

California’s Labor Commission brought a separate lawsuit against Uber and Lyft over the same issue in August, alleging they’ve been committing wage theft by classifying drivers as contractors.

Uber and Lyft have sought to head off a potential loss in court by pouring more than $180 million into a ballot measure, Proposition 22, that would exempt ride-hail and food delivery workers from AB-5. That’s the most money ever used to back a ballot measure in the state, according to Ballotpedia.

Uber and Lyft also came under fire earlier this week after SF Gate reported that the companies indirectly funded ballot guides sent to California voters urging them to vote for Proposition 22 by falsely claiming to be affiliated with Sen. Bernie Sanders and other “progressive” groups.

Both Sen. Sanders and the California Democratic Party have opposed the measure.

Categories
Technology

Latest on Flying Cars

GM’s Barra talks flying cars and transforming the automaker
Those options could include making air taxis or partnering with another firm to make them, a spokesman for GM confirmed.

By USA TODAY Oct 9, 2020,
Jamie L. Lareau

The idea of flying cars is back on the table at General Motors in its pursuit of zero crashes, zero emissions and zero congestion.

The automaker is considering options in the aerial taxi market.

Yeah, that’s right, flying cars. Those options could include making air taxis or partnering with another firm to make them, a spokesman for GM confirmed.

“It’s certainly a space we’re considering,” said Stuart Fowle, GM spokesman. “As Mary Barra said, when we think about Ultium and all of its potential, aerial is an area we’re looking at it.”

It’s not the first time GM has talked about the idea.

In 2018, GM’s Mike Abelson, vice president of global strategy, told the audience at the FT Future of the Car Summit USA in Detroit that GM has had conversations with “air taxi” companies about using the carmaker’s autonomous and electric vehicle technology to create flying cars.

But now GM CEO Mary Barra is talking about it and transforming the company.

‘Natural next step’
Barra mentioned the air taxi idea during her prepared remarks at an RBC Capital Markets virtual conference last month.

FLYING CAR

It was the first time she’d made such a reference in the context of describing how GM could further capitalize on its development of EVs and its proprietary Ultium advanced electric battery system.

“We believe strongly in our EV future and not just for vehicles. The strength and flexibility of our Ultium battery systems open doors for many use cases, including aerial mobility, which represents a natural next step in a zero-emissions vision,” Barra said.

This most recent confirmation that GM is looking at flying cars was first reported by Reuters, which said an announcement by GM about a partnership or work in this space could come as soon as next year.

“We have nothing further to say about timing,” Fowle said. “But it’s an exciting space for us and something we’re looking at. We’re exploring the right way to do it and we’re not shy about taking on partners or doing it ourselves. It’s early in the area of flying cars … we’re always talking to a lot of people.”

Technology remains grounded

The idea has long been out there.

Metro Detroit industrial engineer Sanjay Dhall built a prototype of a flying car three years ago. Still, the technology is nowhere near ready to — um — take off.

Reuters cited investor website PitchBook as reporting that corporate and private investors have sunk about $2.3 billion into more than 100 aerial vehicle startups.

Those include drones and flying electric taxis. But they’re nowhere close to commercialization or profitability.

But Morgan Stanley analyst Adam Jonas said, “If you’re bullish on autonomous cars, it’s time to start looking at autonomous aircraft.”

He noted in a research note Wednesday that one of the key takeaways from the Consumer Electronics Show in January 2019 was “the momentum of e-VTOL/flying cars which appeared to steal the thunder from autonomous terrestrial transport.

We believe advancements in state of the art of autonomous flying cars may, in fact, accelerate advancements in L5 autonomous cars (and vice-versa).”

If GM does pursue the flying cars, it would join other automakers who are exploring the idea.

In January, Hyundai Motor Co. said it had partnered with ride-sharing company Uber to develop electric taxis. Also in January, Toyota Motor Corp. invested $394 million in startup Joby Aviation.

Similarly, Daimler AG and Geely Automobile have been invested in Volocopter since late 2019, to name a few.

GM’s continued transformation
GM has said it will achieve zero crashes and zero congestion with self-driving cars from its Cruise division in San Francisco. GM will achieve zero emissions with an all-electric future.

GM has promised to bring at least 20 new electric vehicles to market by 2023.

“We are continuing our transformational way of thinking and operating with a new senior vice president of innovation and Growth, Alan Wexler, who joined us just a month ago,” Barra said in September.

“He will focus on identifying future growth opportunities and driving innovation throughout the company. He has a long track record of challenging the status quo to develop new strategies for business growth.”

Wexler and GM’s Vice President of Global Electric Vehicle Programs Pam Fletcher are tasked with exploring electric aerial mobility and “the best opportunities of where we can expand,” Fowle said.

One of the newer ways GM has transformed is by creating its wholly owned subsidiary GM Defense.

In June, the U.S. Army awarded GM Defense a $214.3 million contract to provide a mobile troop carrier, called the Infantry Squad Vehicle (ISV). It is based on the 2020 Chevrolet Colorado ZR2 pickup. The small unit is positioning itself to compete for other contracts that could add billions in revenues to GM’s coffers.

“So short-term and long-term, we’re putting a lot of thought in how we grow our business in new ways,” Fowle said.

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Technology Travel

Tourism In Dubai During Covid-19

GLOBAL GATEWAY

What it’s like to visit Dubai as a tourist during Covid-19

David Dunn, CNN • Updated 25th September 2020

Open to visitors: After enduring a lockdown, Dubai opened to visitors again in July. But what can tourists expect when they get there?

Dubai (CNN) — There aren’t many countries currently welcoming almost all global tourists, but as its cooler months arrive and it moves into what would normally be peak season, Dubai is one of them.

The emirate’s sandy beaches, luxurious resorts and extensive theme parks are an inviting travel prospect, particularly for Northern Hemisphere travelers who, having been stuck at home during their summer, are now staring into the tunnel of a bleak winter of Covid-19.

But what can visitors to the UAE expect when they get there? Will they get a relaxing break from stresses at home, or is life in Dubai severely restricted?

The UAE has suffered its own Covid-19 surges, peaking in May and again in mid-September, but has a relatively low incidence rate compared to most urban centers.

It initiated a swift lockdown early on and, after adopting virus prevention measures, Dubai’s resorts have re-opened as swiftly — and safely — as guidelines and evolving regulations allowed.

And this means visitors must also embrace safety checks and protocols.

Having had to wear a mask on board their airplane, arrivals will need to do the same in every public place in Dubai or face a 3,000 dirham ($817) fine.

This includes taxis, currently allowing just two passengers unless it’s a minivan hailed via airport ground staff or the Careem app, and on Dubai Metro; sterilized and running as usual but with distancing mandatory.

A tourist gets her papers checked upon arrival at Terminal 3 at Dubai airport.

As residents we’ve experienced the city’s precautionary measures first-hand. And while those masks can prove irritating in the UAE heat, it’s good to know you’re in a country with a relatively low infection rate, in part, because of them.

The mask rule extends to Dubai’s theme parks, such as IMG Worlds of Adventure, where rules apply on two-meter social distancing and keeping every other seat empty, except when occupied by family members.

Visitors should get used to the smell of sanitizer. Dispensers are everywhere and everyone is expected to use them.

That goes for resorts where guests will find a revised experience, but one still wrapped in a warm welcome, even if the smiles are obscured by… you guessed it.

Thanks largely to early, comparatively strict, movement directives, sterilizing procedures and group gathering limits implemented by UAE authorities, Dubai is back to something approaching normality.

It feels safe, if sometimes surreal, but it doesn’t take long to absorb this “new normal” into vacation routines; that’s including buying masks, which are inexpensive and available in every pharmacy.

Hotels follow — and in some cases go beyond — mandated procedures that can appear odd or excessive at first, depending on what guests are used to.

Many resorts reawakened with attractive staycation and pool day deals to entice domestic guests. With many international travelers now able to make the trip, they too can expect temperature gun or thermal body scanner checks on arrival at hotels, restaurants, malls and even gyms, carried out by masked staff usually brandishing sanitizer in rubber-gloved hands.

Poolside, guests can expect plastic-sealed towels while lifeguards police social distancing and deter overcrowding and the mingling of strangers.

Less visibly, but equally reassuring, guest rooms are subject to additional cleansing, with non-vital paper items removed.

Dining too has undergone an overhaul. Many restaurants have ditched physical menus for QR codes that access online versions — which is alright so long as customers have mobile data or there’s decent Wi-Fi.